Self-checkout technology has become increasingly popular in retail stores.
Retailers are facing a dilemma as they try to balance the convenience of self-checkout with the costs of theft and customer dissatisfaction.
Studies have shown that self-checkout systems have a higher rate of theft than traditional checkout lanes.
Customers also report frustration with the technology, including difficulty scanning items and navigating the system.
Retailers are experimenting with different solutions, such as adding more staff to monitor self-checkout lanes and implementing new technology to prevent theft.
Some retailers are even considering eliminating self-checkout altogether.
The future of self-checkout in retail remains uncertain as retailers weigh the costs and benefits of the technology.